Refund - Return - Cancelation Policy

Thanks for purchasing our products at www.nmeltemelmas.com


I gladly accept returns and cancellations if the customer provides a valid reason (damage etc).


Contact me at pickmeapok@gmail.com within 5 days of delivery


Ship items back within: 7 days of delivery 


Request a cancellation within 24 hours of purchase


The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.


After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 


If anything is unclear or you have more questions feel free to contact me at pickmeapok@gmail.com


The return address for goods:
Meltem Elmas

Alacaatli mah 3346 CD

Kozaevleri no. 21 K/1, 06810

Cankaya , Ankara / Turkey

Delivery Policy

1. General Information
All orders are subject to product availability. If an item is not available at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 


2. Delivery Location
Items offered on our website are available for worldwide delivery to addresses. 


3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 10 days of the date of your order. Business days mean Monday to Friday, except holidays.
Please note we do not ship on weekends.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.


4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery address. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.


6. Damaged Items in Transport 
If there is any damage to the packaging on delivery, contact us immediately at pickmeapok@gmail.com .


7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at pickmeapok@gmail.com